CLM Award Modifications Are Getting Stuck In Pre-Approved Status. (Doc ID 1961540.1)

Last updated on AUGUST 25, 2017

Applies to:

Oracle Contract Lifecycle Management for Public Sector - Version 12.2.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.3 version, Modifications

ACTUAL BEHAVIOR
---------------
Contract Lifecycle Management (CLM) Award Modification gets stuck in Pre-Approved status with a worklist notification: PO Approval Error: Document Manager Failed with Error Number while processing CLM Award.

PL/SQL procedure: PO_REQAPPROVAL_ACTION.DOC_COMPLETE_CHECK
Error: User-Defined Exception


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Access a new CLM Award in Approved status.
2. Create a modification, enter required details either with funding or without funding changes and submit for approval (after successful validations).
3. Login as the Approver, open the award modification notification and Approve the Award Modification.
4. The Award Modification then gets stuck in Pre-Approved Status with a worklist notification being sent: PO Approval Error: Document Manager Failed with Error Number while processing CLM Award.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot approve CLM Award Modifications.

Cause

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