My Oracle Support Banner

Depot Repair: Discounts or Surcharges Are Not Applying To Repair Estimates (Doc ID 1961670.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Depot Repair - Version 12.2.4 and later
Information in this document applies to any platform.


On : 12.2.4 version, Depot Setup

Advanced Pricing Modifiers are not applying to repair estimates

In Repair Estimates the Extended Price should reflect the correct value

The issue can be reproduced at will with the following steps:

1. Profile CSD: Enable Advanced Pricing is set to 'Yes'

2. Create Modifier of type Surcharge with list line adjustment phase application.
3. Create Service Order and estimate line enter quantity and tab out
4. Price displays as list price only, extended amount does not reflect adjustments
5. Navigate to pricing engine request view. See that modifiers are applied correctly by the pricing engine, and the adjustment amount is correct.
6. After review the pricing engine for the ASO request, the modifiers are applied in background and the correct value is reflected in the adjusted amount.
But those adjustments are not displayed in the repair estimates.

The issue has the following business impact:
Due to this issue, users cannot Cannot price service orders.


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

This document is being delivered to you via Oracle Support's Rapid Visibility (RaV) process and therefore has not been subject to an independent technical review.
My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.