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Relationship Not Creating In Configuration When Quantity > 1 And 'CSI: Auto-split Instances' Profile Is Set To Yes (Doc ID 1961859.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Installed Base - Version 12.1.3 and later
Information in this document applies to any platform.


When 'CSI: Auto-split Instances' is set to 'Yes' and order is shipped where some configured lines (non-serial item) have    
qty > 1 and there is at least 1 back-ordered line in the order, then COMPONENT-OF relationship is only created for the  
first parent-child COMPONENT-OF relationship, and remaining child instances are 'orphaned' in IB.                                

Each instance created should have the COMPONENT-OF relationship created in Install Base

The issue can be reproduced at will with the following steps:
1. Create an order for a configured item including non-serialized component parts with order line qty for some components > 1
2. Pick and Ship the order
3. Verify in Install Base that all instances are created but that lines wity qty > 2 have missing relationships for all but the first instance

The issue has the following business impact:
Due to this issue, we are not recognizing our correct warranty liability.


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