Flexfield Values Entered and Saved on Service Contracts Authoring are not Displayed When Form is Reopened

(Doc ID 1961991.1)

Last updated on JANUARY 18, 2016

Applies to:

Oracle Service Contracts - Version 12.1.3 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.

Symptoms

Descriptive Flexfield (DFF) Values entered and saved on the Service Contracts Authoring form are not displayed when the form is reopened. DFF appears empty even though it is populated. The DFF displays correctly when contract is queried using F11 + Ctrl F11.


EXPECTED BEHAVIOR:

DFF values should be visible

STEPS

The issue can be reproduced at will with the following steps:
1. Open a contract on service contracts authoring form and enter DFF information and save
2. Close and open the form again
. DFF appears empty.

Cause

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