My Oracle Support Banner

Upon Contracts Termination The Credit Memo Is Stuck In AR Interface If There Are No Open Inv (Doc ID 1962162.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Service Contracts - Version 12.1.3 and later
Information in this document applies to any platform.


On 12.1.3 version, Contracts Billing/Termination find that upon Contracts Termination the Credit Memo is stuck in AR Interface if there are no open related Invoice.

Deleting the Invoice number manually from the AR Interface table it applies the Credit On Account of the Customer.

As the volume of invoices are huge we cannot do this manually.

How can we address this with a profile option in Oracle Service Contracts?

In other words, If we terminate a Contract that has no open Invoices (meaning all open invoices in AR are closed), Will the credit memo that is created as part of the termination will still try to apply it against one of the invoices?. Or will it apply the Credit Memo On-Account of the customer?


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.