Employee Eligible For STD Plan But It Is Not Electable At Open (Doc ID 1962170.1)

Last updated on JULY 18, 2016

Applies to:

Oracle Advanced Benefits - Version 12.1 HRMS RUP7 and later
Information in this document applies to any platform.

Symptoms

On : 12.1 HRMS RUP7 version, Oracle Advanced Benefits

ACTUAL BEHAVIOR
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Presently found 2 employees who are eligible for STD plan but it is not electable for Open. Processing any other life event after open, do show the electable choice.

Certain employees are being found for the Voluntary Short Term Disability plan at Open Enrollment, but it is not an electable choice. I cannot figure out why the electable choice is not being created, when the

The same set up was done

EXPECTED BEHAVIOR
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Expect employees who are found eligible for the Voluntary Short Term Disability plan at Open Enrollment, should also have electable choice.

STEPS
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The issue can be reproduced at will with the following steps:
1. Setup Open event for 2015
2. Enrollment code is set to Current - can keep or choose; new - can choose.
3. Process Open and check for Voluntary Short Term Disability plan. Only waive plan is there as electable.

Note: The same set up was done in Test and no issues there. Only in Production is the electable choice not getting created.


Cause

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