Field Service: Scheduled Task Date In Wireless Field Service Is Different Than In SR Task Form. (Doc ID 1962708.1)

Last updated on SEPTEMBER 06, 2016

Applies to:

Oracle Field Service - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Wireless/WAP

Actual Behavior

In Field Service Wireless, some tasks are shows as 'today's tasks' all the time - with a start date of the current date instead of the scheduled date that is visible on the SR form / task tab.

E.g On 22-JUL task is showing in wireless for 22-JUL, while the scheduled date is 13-AUG. On 23-JUL it shows with start date 23-JUL while the scheduled start date is still 13-AUG

Expected Behavior

Expect the start date in FS Wireless to be the same as shown on the form

Steps To Reproduce

  1. Create a Service REquest with a Task
  2. Assign task and populate scheduled date
  3. View the Task on FS Wireless




Cause

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