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Unable to Sent Dunning Letters to Pre-Delinquent Customers Via a Dunning Plan (Doc ID 1962826.1)

Last updated on APRIL 04, 2025

Applies to:

Oracle Advanced Collections - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

When running IEX: Send Dunning for Delinquent Customers, the output file is blank, or is incorrect, for customers that are 'Pre-delinquent'.  Dunning letters work fine if sent via a strategy.


The log file indicates the program is successful, but no letter is created.


Steps to Reproduce:

Responsibility: Collections Agent
Navigation: Submit Request

  1. Submit the dunning program for a pre-delinquent customer

Cause

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In this Document
Symptoms
Cause
Solution
 1. Bug Summary
 2. Fixed Files
 3. Recommended Patches
 4. Solution Steps
References


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