Unable to Sent Dunning Letters to Pre-Delinquent Customers Via a Dunning Plan
(Doc ID 1962826.1)
Last updated on MARCH 27, 2020
Oracle Advanced Collections - Version 12.1.3 and later
Information in this document applies to any platform.
When running IEX: Send Dunning for Delinquent Customers, the output file is blank, or is incorrect, for customers that are 'Pre-delinquent'. Dunning letters work fine if sent via a strategy.
The log file indicates the program is successful, but no letter is created.
Steps to Reproduce:
Responsibility: Collections Agent
Navigation: Submit Request
- Submit the dunning program for a pre-delinquent customer
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