Unable to Sent Dunning Letters to Pre-Delinquent Customers Via a Dunning Plan (Doc ID 1962826.1)

Last updated on SEPTEMBER 12, 2016

Applies to:

Oracle Advanced Collections - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

When running IEX: Send Dunning for Delinquent Customers, the output file is blank, or is incorrect, for customers that are 'Pre-delinquent'.  Dunning letters work fine if sent via a strategy.


The log file indicates the program is successful, but no letter is created.


Steps to Reproduce:

Responsibility: Collections Agent
Navigation
: Submit Request

  1. Submit the dunning program for a pre-delinquent customer

Cause

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