Issue With Delegations in Service Contracts Using AME (Doc ID 1962864.1)

Last updated on JANUARY 20, 2015

Applies to:

Oracle Service Contracts - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Service Authoring

ACTUAL BEHAVIOR
---------------
When user delegates a contract approval to another user through vacation rules, the contract is activated without going to the other approvers in the chain as setup in AME approval


EXPECTED BEHAVIOR
-----------------------
Expect that the contract goes for approval to the remaining approvers also after response is received from the approver who has been setup through the vacation rule.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:

1) Setup AME approvals for Service Contracts with multiple approvers
2) Create vacation rule for the second approver who through vacation rule delegates approval to first approver or any other approver.
3) Create and submit contract for approval

Due to this users face issue with all delegations in service contracts and it is a major issue for the SOX compliance


Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms