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APP-BEN-91711 Error With Incorrect Person ID (Doc ID 1962897.1)

Last updated on DECEMBER 04, 2019

Applies to:

Oracle Advanced Benefits - Version 12.1 HRMS RUP7 and later
Information in this document applies to any platform.

Symptoms

When attempting to process a Salary Change event after un-processing an Open life event, the following error occurs:

Error:
APP-BEN-91711: The Participant Enrollment Result record was not found in the following package:

ben_election_information.election_information

Context at time of error:

Participant Enrollment Result ID: XXXXXXX
Person ID: XXXXXX
Life Event Reason ID: XXX
Effective Date: XX-XXX-XX


Steps to Reproduce:
The issue can be reproduced at will with the following steps:
1. Benefit Service Center > Unprocessed Open life event.
2. Attempt to process Salary Change life event.
        - Error occurs.


Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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