Error Message Not Showing But Complete In Warning -- When Changing Lifecycle Phase When An Existing Change Order Is Already Attached To The Item [Video]

(Doc ID 1962909.1)

Last updated on FEBRUARY 27, 2017

Applies to:

Oracle Product Hub - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

Actual Behavior
When changing a Life Cycle Phase (LCP) on an item, that has an existing change order attached to it, user gets an Error on the page,but the error details are not displayed.

Other related symptoms:

Other programs have similar symptoms and can use a similar solution. Examples:
1. Excel import (EGOIJAVA) via WebADI also ends in Warning but details give no reason why it errors.

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2. The "Update item statuses with pending statuses" (INCIPS) process completes in Warning but no error messages are posted to the log file.

Expected Behavior
Expect the error message to show. There are no error details which provide an explanation for getting the error.

Steps
1) Item 9991234 has open Change Orders

Two Open change orders, ECO75 and ECO76

2) Changing lifecycle phase results in an error

  Lifecycle shows 3 phases, Draft, Pre-Production, and Production
  Current phase is Draft

3) Change phase to Pre-Production

4) In Pending Changes tab, click Implement button and get an Error on page
  There is no additional error information or details

Cause

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