How Charges Determines Labor Charges and Discount When Item is Not Entered in Debrief?
(Doc ID 1962994.1)
Last updated on MARCH 26, 2019
Applies to:Oracle Teleservice - Version 188.8.131.52 and later
Information in this document applies to any platform.
When a Debrief is posted without any Item information, Charges functionality does not give the discount as specified in the '% Covered' field in Billing Types Tab of the Contract Coverage.
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