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How Charges Determines Labor Charges and Discount When Item is Not Entered in Debrief? (Doc ID 1962994.1)

Last updated on MARCH 26, 2018

Applies to:

Oracle Teleservice - Version 11.5.10.2 and later
Information in this document applies to any platform.

Goal

When a Debrief is posted without any Item information, Charges functionality does not give the discount as specified in the '% Covered' field in Billing Types Tab of the Contract Coverage.
 

Solution

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In this Document
Goal
Solution
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