SFM Managers Won't Start

(Doc ID 1963219.1)

Last updated on MAY 19, 2017

Applies to:

Oracle Service Fulfillment Manager - Version 11.5.10 to 12.2.4 [Release 11.5 to 12.2]
Information in this document applies to any platform.

Goal

 How do I get the Service Fulfillment Manager (SFM) to start?

 

NOTE:  The only two SFM Services required by Install Base are the 'SFM Event Manager Queue Service' and the 'SFM Inbound Message Queue Service'.  The Event Manager must be running in order to send transactions to Install Base.  the Inbound Message manager only needs to be activated when resubmitting 'Failed' messages.  The SFM Event Manager Queue Service' is a mandatory setup for Install Base.  You can refer to Note 1528132.1 - Understand SFM Managers and How Oracle Installed Base Uses SFM Event Manager Queue Service

Solution

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