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Is it Possible to To Update Reported Date or the Requested_date (INCIDENT_DATE ) Field After Service Request is Created ? (Doc ID 1963395.1)

Last updated on DECEMBER 03, 2019

Applies to:

Oracle Teleservice - Version 12.2.3 and later
Information in this document applies to any platform.


After Service Request is created,In the Service Request(SR) form,It is possible to edit the Reported Date Using edit field and save though it is non updatable field on the SR but the changes are not reflected upon re querying the Service this Intended?

Using cs_servicerequest_pub.update_servicerequest API ,Is it possible to update the reported date (incident_date) once the SR has been created?


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