Is it Possible to To Update Requested_date(INCIDENT_DATE ) Field After Service Request is Created Using API
Last updated on MAY 19, 2016
Applies to:Oracle Teleservice - Version 12.2.3 and later
Information in this document applies to any platform.
Using cs_servicerequest_pub.update_servicerequest API ,Is it possible to update the reported date (incident_date) once the SR has been created?
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