Is it Possible to To Update Requested_date(INCIDENT_DATE ) Field After Service Request is Created Using API (Doc ID 1963395.1)

Last updated on MAY 19, 2016

Applies to:

Oracle Teleservice - Version 12.2.3 and later
Information in this document applies to any platform.

Goal

Using cs_servicerequest_pub.update_servicerequest API ,Is it possible to update the reported date (incident_date) once the SR has been created?
 

Solution

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