R12: PA: Credit Button Is Grayed Out On Invoice Review Form (Doc ID 1963664.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Project Billing - Version 12.1.3 and later
Information in this document applies to any platform.
***Checked for relevance on 07-NOV-2016***

Symptoms

On : 12.1.3 version, Misc Billing Issues

ACTUAL BEHAVIOR
---------------
Credit memo is grayed out for few lines on Invoice Review Form

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
Under the Projects Billing responsibility, go to invoice review form

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users are unable to create credit memo on invoices and this effect huge amount. Business require a solution.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms