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Is it Possible to Have Service Request(SR) Number Unique For Each Operating Unit? (Doc ID 1963807.1)

Last updated on DECEMBER 03, 2019

Applies to:

Oracle Teleservice - Version 12.1.3 and later
Information in this document applies to any platform.


If there are  are 2 Operating units and both use Field Service.

When Service Request is created from from Operating Unit 1, it results in  SR # 1,
When another SR gets created from Operating Unit 1, get SR # 2,
but when SR gets created from Operating Unit 2, get SR # 3.

Is it possible to have SR # unique for each operating unit?


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