Create Contact In EMC Does Not Default The Primary Customer Address As Contact Address

(Doc ID 1963858.1)

Last updated on SEPTEMBER 06, 2016

Applies to:

Oracle Email Center - Version 12.2.3 to 12.2.4 [Release 12.2]
Information in this document applies to any platform.


On : 12.2.3 version, Agent Console

When creating a new contact from 'update SR' link in Email Center Compose Message Box, and adding a contact there is no default address

Expect a default address to be present as would be seen in SR and Contact Center Form

The issue can be reproduced at will with the following steps:

1. Email Center Agent Console
2. Email Message Open
3. Create SR
4. Create Contact
5. Address Details Blank and would need adding


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