Create Contact In EMC Does Not Default The Primary Customer Address As Contact Address
(Doc ID 1963858.1)
Last updated on MARCH 13, 2019
Applies to:
Oracle Email Center - Version 12.2.3 to 12.2.4 [Release 12.2]Information in this document applies to any platform.
Symptoms
On : 12.2.3 version, Agent Console
ACTUAL BEHAVIOR
---------------
When creating a new contact from 'update SR' link in Email Center Compose Message Box, and adding a contact there is no default address
EXPECTED BEHAVIOR
-----------------------
Expect a default address to be present as would be seen in SR and Contact Center Form
STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Email Center Agent Console
2. Email Message Open
3. Create SR
4. Create Contact
5. Address Details Blank and would need adding
Cause
To view full details, sign in with your My Oracle Support account. |
|
Don't have a My Oracle Support account? Click to get started! |
In this Document
| Symptoms |
| Cause |
| Solution |
| References |