Create Contact In EMC Does Not Default The Primary Customer Address As Contact Address

(Doc ID 1963858.1)

Last updated on SEPTEMBER 06, 2016

Applies to:

Oracle Email Center - Version 12.2.3 to 12.2.4 [Release 12.2]
Information in this document applies to any platform.

Symptoms

On : 12.2.3 version, Agent Console

ACTUAL BEHAVIOR
---------------
When creating a new contact from 'update SR' link in Email Center Compose Message Box, and adding a contact there is no default address

EXPECTED BEHAVIOR
-----------------------
Expect a default address to be present as would be seen in SR and Contact Center Form

STEPS
-----------------------
The issue can be reproduced at will with the following steps:

1. Email Center Agent Console
2. Email Message Open
3. Create SR
4. Create Contact
5. Address Details Blank and would need adding

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms