Last updated on JUNE 30, 2015
Applies to:Oracle Order Management - Version 12.1.3 and later
Information in this document applies to any platform.
Why Would the Credit Memo Reference the Original Order If the Retro Order Is Referenced on the Header of the Credit Memo?
Summary Of Issue
Incorrect Sales Order in AR Invoice for a Retro Order. System is populating an incorrect Sales
Order number for some AR Credit Memos created against a Retro Order.
- Sales Order#1 created an AR Invoice with Sales Order#1
- Retro Order#2 was created which created a Credit Memo with Sales Order# as the Retro Order Number NOT the Original Sales Order.
- Expect the Retro Order CREDIT MEMO to populate the Original Sales Order Number
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