Apply Credits is Missing Selected Transactions and Credits

(Doc ID 1964102.1)

Last updated on FEBRUARY 16, 2017

Applies to:

Oracle iReceivables - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

When running selecting invoices and credits to use in the Apply Credits option, once the user clicks on the Apply Credits button, the selected transactions are missing.

Steps to Reproduce:

Responsibility: Receivables 2.0 Internal
Navigation: Customer Search

 

  1. Query a customer and navigate to the Accounts tab.
  2. Select multiple transactions, and credits. In the example, 3 credits, and 1 invoice were selected.
  3. Click on Apply Credits.
  4. Even though the invoice was selected, it is not showing in the first step of the Apply Credit Train.

Cause

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