Lines Are Stucked in 'Returned' Status Due to ORA-20001 OE_Fulfill_WF.Fulfillment Workflow Error (Doc ID 1964368.1)

Last updated on FEBRUARY 03, 2017

Applies to:

Oracle Order Management - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

Attempt at cancelling lines result in 'Returned' status with the following error:

"ORA-20001:  OE_Fulfill_WF.Fulfillment(OEOL, XXX, YYY, RUN, E21,E22-1,E22-2,) Wf_Engine_Util.Function_Call(OE_FULFILL_WF.START_FULFILLMENT, OEOL, XXX, YYY, RUN)"

Cause

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