Error: Invalid Contact For Given Customer Account

(Doc ID 1964559.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Depot Repair - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Repair Order Management

When attempting to book a repair actuals line, the following error occurs.

ERROR
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Invalid Contact for Given Customer Account

STEPS
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The issue can be reproduced at will with the following steps:
1. Login to Oracle Apps.
2. R) Depot Repair Manager -> Create a Repair Order -> Select a relation contact type information in the SR header.
3. In the Repair Actuals, manually create a material actual lines and Change the Bill To of the Line to a Party and save.
4. Book the line, get the above mentioned error.


Cause

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