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Partial Quantity Is Received On An RMA And Credit Is Issued, Claim Closes For The Entire Amount As Soon As The Partial Quantity Is Credited (Doc ID 1964723.1)

Last updated on MARCH 12, 2021

Applies to:

Oracle Trade Management - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

A partial quantity is received on an RMA and credit is issued.  While the remaining quantity is in Awaiting Return status, the claim closes for the entire amount as soon as the partial quantity is credited. When remaining quantity is received and credited there will be no reference to a claim

It is expected that either the original claim should remain in pending close until all the quantity is received and credited orr it should split the remaining amount into a new claim.

SCENARIO

Order # XXXXXX
Customer # XXXX
Qty – 3086
Secondary QTY – 3
Qty Shipped – 2920
Order Amt -
Invoiced Amt -
Claim # CLAXXXX
RMA # XXXXXX
Claim Amt – 16410.00
Claim qty – 1000
Updated RMA qty – 1000
Received RMA – 500 – 8205

The split claim should be for 8205, but it never created one, instead it settled and closed the original claim.  The claim is closed and no split is created and theemaining lines when received will have no reference to a claim.

Changes

 

Cause

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