Modification to Print & Preview Document For Additional Fields Completes in Error (Doc ID 1964735.1)

Last updated on JULY 07, 2017

Applies to:

Oracle Order Management - Version 12.2.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.3 version, Reporting & Business Analysis

Modification to Print & Preview document to additional document is completing in error:

ERROR
-----------------------
PrintAM:writeBusinessDoc: Retrieving Custom Extension XML failed with expection
java.lang.ClassNotFoundException: oracle.apps.ont.print.server.CustomClass

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Order Management Responsibility
2. Sales Orders > Query Order
3. From the sales order header click: Actions > Preview and print.
This launches the PDF document. Where the PDF document does not have the custom fields data.

When we enabled log as per metalink note Example of How To Modify 'Print & Preview' <Note 1451634.1> we found the error in the log as:

PrintAM:writeBusinessDoc: Retrieving Custom Extension XML failed with expection
java.lang.ClassNotFoundException: oracle.apps.ont.print.server.CustomClass

Cause

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