My Oracle Support Banner

Random JBO-30012 Error While Logging Into R12.2.4 (Doc ID 1964939.1)

Last updated on JUNE 02, 2024

Applies to:

Oracle Applications Framework - Version 12.2.4 and later
Information in this document applies to any platform.
Reviewed Aug. 29th, 2016
Reviewed Jan 30th, 2018

Symptoms

Randomly for all users, when attempting to work in Self Service, the following error occurs:

ERROR
-----------------------
Error while invoking Main Menu. JBO-30012: A cookie for session g5FHanr4vzZEfS3kbZs5fXxERN and application oracle.apps.fnd.framework.navigate.server.OANavigatePortletAM has already been registered with application pool oracle.prod.orgPAYoracle.apps.fnd.framework.navigate.server.OANavigatePortletAM. The cookie must be removed first.


When it happens I will have to logout, clear browser cache and restart the browser.
The issue only occurs during the login.

Changes

 Upgrade from 12.1.3 to 12.2.4

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document
Symptoms
Changes
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.