Random JBO-30012 Error While Logging Into R12.2.4

(Doc ID 1964939.1)

Last updated on JANUARY 30, 2018

Applies to:

Oracle Applications Framework - Version 12.2.4 and later
Information in this document applies to any platform.
Reviewed Aug. 29th, 2016
Reviewed Jan 30th, 2018


Randomly for all users, when attempting to work in Self Service, the following error occurs:

Error while invoking Main Menu. JBO-30012: A cookie for session g5FHanr4vzZEfS3kbZs5fXxERN and application oracle.apps.fnd.framework.navigate.server.OANavigatePortletAM has already been registered with application pool oracle.prod.orgPAYoracle.apps.fnd.framework.navigate.server.OANavigatePortletAM. The cookie must be removed first.

When it happens I will have to logout, clear browser cache and restart the browser.
The issue only occurs during the login.


 Upgrade from 12.1.3 to 12.2.4


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