IStore Customer Registration Page Gives Error With Alpha-numeric Customers Preventing New Customers (Doc ID 1965264.1)

Last updated on DECEMBER 20, 2016

Applies to:

Oracle iStore - Version 11.5.10.2 to 12.2.5 [Release 11.5.10 to 12.2]
Information in this document applies to any platform.

Symptoms

When using iStore customer registration page (jtftmplh.jsp) to register a customer (type Organization) with alpha-numeric Register_id e.g. 7777A the following error occurs :-

However if the user created new Organization with numbers only e.g. 7777 and use the same registration page the error does not occur

Profile, HZ: Generate Party Number = No

ERROR
-----------------------
"The user could not be registered at this time due to an internal error Please contact the system administrator if this problem persists.
Note to System Administrators: View source for more information about this error."


Part of the Java Stack:

 
  at oracle.apps.jtf.um.template.TmplUtils.action(TmplUtils.java:406)
  at _oa__html._jtftmplh._jspService(_jtftmplh.java:3961)
  at oracle.jsp.runtime.HttpJsp.service(HttpJsp.java)
  at oracle.jsp.app.JspApplication.dispatchRequest(JspApplication.java)
  at oracle.jsp.JspServlet.doDispatch(JspServlet.java)
  at oracle.jsp.JspServlet.internalService(JspServlet.java)
  at oracle.jsp.JspServlet.service(JspServlet.java)
  at javax.servlet.http.HttpServlet.service(HttpServlet.java:588)
..
Caused by : oracle.apps.jtf.base.resources.FrameworkException: IBE_ERR_UM_REG_USER


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Access iStore and select the Register link
2. Enter details for an organization that contains Alphanumeric registry_id
3. Submit
4. Error occurs

Cause

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