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Claim Stuck In Pending Close Status and Invoice was Cancelled (Doc ID 1965327.1)

Last updated on MARCH 05, 2018

Applies to:

Oracle Trade Management - Version 12.1.3 and later
Information in this document applies to any platform.

Goal

Navigation: Trade Management User (R) > Claims

Claim is currently stuck in Pending Close and the AP User cancelled the Invoice that was associated to claim during initial approval process.  How to reopen claim and reprocess? 

 

 

Solution

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