Performance Issue With Mobile Cycle Count While Performing Both Summary / Detail Count (Doc ID 1965462.1)

Last updated on MARCH 20, 2025

Applies to:

Symptoms

ACTUAL BEHAVIOR
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Performance issue noticed during the following Mobile cycle count actions

1) Enter count location and LPN, click 'Summary' button, and then click 'Save/Next Item' or 'Done' button: 15 minutes 15 seconds
2) Enter count location and LPN, click 'Detail' button, enter all the lots/qtys, and then click 'Save/Next Item' or 'Done' button: 14 minutes 35 seconds


EXPECTED BEHAVIOR
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Expect more faster performance

STEPS
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The issue can be reproduced at will with the following steps:
1. Perform Mobile Cycle count
2. Enter count location and LPN, click 'Summary' button,
3. Then click 'Save/Next Item' or 'Done' button. It takes 15 mins.
4. If you click 'Detail' button, enter all the lots/qtys, and then click 'Save/Next Item' or 'Done' button, then it takes 14 minutes 35 seconds

Changes

Cause

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