Service Request form: FRM-41014 Error While Accessing Contacts/Addresses Tab After Cumulative Patch 20048565 (DEC'14)

(Doc ID 1965535.1)

Last updated on SEPTEMBER 06, 2016

Applies to:

Oracle Teleservice - Version 12.1.3 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.
CSXSRISR.fmb

Symptoms

On 12.1.3 - Service Request Form

When trying to update an existing Contact on Service Requests form > Contacts/Addresses tab, get the following error:

ERROR
----------
FRM-41014: Cannot set attribute of null Canvas item INCIDENT_TRACKING.TIME_ZONE_ID


STEPS
-----------
The issue can be reproduced at will with the following steps:
1. Open create Service Request form
3. Enter all required details and save the new SR.
4. Go to Contacts/addresses tab and click on Create/Edit button of contact, make changes to existing contact and save changes.

Changes

 Applied Patch 20048565 - 12.1.3: BUG FIXES FOR CS:DEC'14 RUP, which has CSSRISR.pld version 120.280.12010000.251.

Cause

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