Last updated on SEPTEMBER 06, 2016
Applies to:Oracle Teleservice - Version 12.1.3 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.
On 12.1.3 - Service Request Form
When trying to update an existing Contact on Service Requests form > Contacts/Addresses tab, get the following error:
FRM-41014: Cannot set attribute of null Canvas item INCIDENT_TRACKING.TIME_ZONE_ID
The issue can be reproduced at will with the following steps:
1. Open create Service Request form
3. Enter all required details and save the new SR.
4. Go to Contacts/addresses tab and click on Create/Edit button of contact, make changes to existing contact and save changes.
Applied Patch 20048565 - 12.1.3: BUG FIXES FOR CS:DEC'14 RUP, which has CSSRISR.pld version 120.280.12010000.251.
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