Preview Mode of Service Contracts Main Billing Program Shows Incorrect Usage Qty And Amount (Doc ID 1965665.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Service Contracts - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On  12.1.3 version, Contracts Billing/Termination, find that Preview mode of Main Billing program shows incorrect usage qty and amount.

In Preview mode, the service Main Billing program shows a wrong Quantity and Amount for the Usage lines.
This is not full consistent and happens only to a few Usage lines on the same contract.

The logs of both preview and non preview modes show as follow:

 Preview Mode (Incorrect Amount and Qty)
***Processing Usage Item ***
Top Line Id:  368290348410124952401333124249580552909
Top Line Start Date: 01-JAN-14
Top Line Termination Date/End date: 31-DEC-14
Line Interface Date :01-NOV-14
Billing Period Start_date: 01-OCT-14 To 31-OCT-14
Coverage amount    : 0
Coverage start_date: 01-OCT-14
Coverage end_date  : 31-OCT-14
After counter values X_value 195
Level   S
Price Calculated:  975

 
Non Pre-view mode: (Correct Amount and Qty)
Top Line Id:  368290348410124952401333124249580552909
Top Line Start Date: 01-JAN-14
Top Line Termination Date/End date: 31-DEC-14
Line Interface Date :01-NOV-14
Billing Period Start_date: 01-OCT-14 To 31-OCT-14
inside insert bcl procedure
before setting item attributes
for id 58411353074629416317093246536642841620cle 368290348410124952401333124249580552909btn
date from 01-OCT-14To  31-OCT-14
sent yn NCur  
ver 1cr by 36512
cr dt 09-DEC-14up by 36512
ls up dt 09-DEC-14Amt
ls up lg 6817164At cg
Coverage amount    : 0
Coverage start_date: 01-OCT-14
Coverage end_date  : 31-OCT-14
After counter values X_value 23
Cll IB Lock , Counter id
Level   S
Price Calculated:  115

The issue: See that Amounts are not the same.

Expected Behavior:
Expected the same readings in preview as in real non preview run.

Steps to Reproduce:
The issue can be reproduced at will with the following steps:
Run the OKS Main biling in Preview Mode and Real run then compare outputs.

Business Impact:
The issue has the following business impact:
Due to this issue, preview does not reflect true run mode and users can't assertain what will in fact be billed.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms