My Oracle Support Banner

Preview Mode of Service Contracts Main Billing Program Shows Incorrect Usage Quantity and Amount (Doc ID 1965665.1)

Last updated on FEBRUARY 28, 2019

Applies to:

Oracle Service Contracts - Version 12.1.3 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.

Symptoms

Find that when using Preview mode when running the Service Contracts Main Billing program shows incorrect usage Quantity and Amount values.

This issue is not consistent and happens only to a few Usage lines on the same contract.

The logs of both preview and non preview modes show like the following:

 Preview Mode (Incorrect Amount and Quantity)
***Processing Usage Item ***
Top Line Id:  368290348410124952401333124249580552909
Top Line Start Date: 01-JAN-14
Top Line Termination Date/End date: 31-DEC-14
Line Interface Date :01-NOV-14
Billing Period Start_date: 01-OCT-14 To 31-OCT-14
Coverage amount    : 0
Coverage start_date: 01-OCT-14
Coverage end_date  : 31-OCT-14
After counter values X_value 195
Level   S
Price Calculated:  975
 
Non Preview mode: (Correct Amount and Quantity)
Top Line Id:  368290348410124952401333124249580552909
Top Line Start Date: 01-JAN-14
Top Line Termination Date/End date: 31-DEC-14
Line Interface Date :01-NOV-14
Billing Period Start_date: 01-OCT-14 To 31-OCT-14
inside insert bcl procedure
before setting item attributes
for id 58411353074629416317093246536642841620cle 368290348410124952401333124249580552909btn
date from 01-OCT-14To  31-OCT-14
sent yn NCur  
ver 1cr by 36512
cr dt 09-DEC-14up by 36512
ls up dt 09-DEC-14Amt
ls up lg 6817164At cg
Coverage amount    : 0
Coverage start_date: 01-OCT-14
Coverage end_date  : 31-OCT-14
After counter values X_value 23
Cll IB Lock , Counter id
Level   S
Price Calculated:  115

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.