Find Service Request Form: "Saved Search" Option Disappears When Search Installed Base Opens

(Doc ID 1966030.1)

Last updated on SEPTEMBER 06, 2016

Applies to:

Oracle Teleservice - Version 12.2.3 and later
Information in this document applies to any platform.
CSXSRFND.fmb

Symptoms

On 12.2.3 :

ACTUAL BEHAVIOR
---------------
Customer using the Find Service Request form > Instance Icon to load the search criteria but then finds that the option to save the search has been removed.

EXPECTED BEHAVIOR
-----------------------
The search criteria should always be able to be saved.

STEPS
-----------------------
(R) Service
(N) Service Requests > Find Service Requests

1. Find SR
2. Click on Instance torch icon
3. Search on any value
4. Select any Installed Base value
5. Back to Find SR form with all the criteria populated but no ability to save search

and

1. Find SR form
2. Instance torch icon
3. Cancel
4. Back to Find SR form with all the criteria populated but no ability to save further searches


Cause

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