Email Center Agent Console Message Component Not Working When Replying to Email in Agent Dashboard
(Doc ID 1966060.1)
Last updated on MARCH 20, 2019
Applies to:
Oracle Email Center - Version 12.2.3 to 12.2.3 [Release 12.2]Information in this document applies to any platform.
Symptoms
On : 12.2.3
Agents working in Email Center state that when opening an email from an SR in Agent Dashboard it opens successfully but when they reply they see the error
<!-- Error stack of the JSP exception if any:
oracle.apps.iem.solo.exception.InvalidDataException: Wrong argument: customer
id ->3047<-, contact id ->-1<-, relationship id-><-
Changes
no changes
Cause
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In this Document
| Symptoms |
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| Cause |
| Solution |
| References |