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Email Center Agent Console Message Component Not Working When Replying to Email in Agent Dashboard (Doc ID 1966060.1)

Last updated on AUGUST 24, 2018

Applies to:

Oracle Email Center - Version 12.2.3 to 12.2.3 [Release 12.2]
Information in this document applies to any platform.

Symptoms

On : 12.2.3

Agents working in Email Center state that when opening an email from an SR in Agent Dashboard it opens successfully but when they reply they see the error

<!--  Error stack of the JSP exception if any:
oracle.apps.iem.solo.exception.InvalidDataException: Wrong argument: customer
id ->3047<-, contact id ->-1<-, relationship id-><-

Changes

 no changes

Cause

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