Login Assistance Is Directing Multi-tenant Environment Users To The Wrong Enterprise (Doc ID 1966257.1)

Last updated on DECEMBER 10, 2015

Applies to:

Oracle User Management - Version 12.1.3 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.

Symptoms

On Oracle Applications 12.1.3 using User Interface (UI):

Actual Behavior
 When employees try using the login assistance on the login page, the employee is directed to a page that is showing another company's Logo (which is misleading).


Expected Behavior
The login Assistance should not show any Instance specific information on the Homepage.

The issue can be reproduced at will with the following steps:
1. Click on Login Assistance.
2. Enter User Name and click forgot password.
3. The system message is generated, click OK.
4. The system routes one to the login page.
5. Click on Login Assistance again.


The issue has the following business impact:
This is critical as it's routing employees from different enterprises in a Multi-Tenant iRecruitment login assistance.  Thed customer cannot allow employees from one enterprise to be routed to a page for another enterprise.

Changes

Deployment of HRMS Multi-Tenanacy using:

Oracle HRMS Multi-Tenant Functionality - An Oracle White Paper (Document 760500.1)
Oracle® HRMS
Multi-Tenant Capability Guide
Release 12.1
Part No. E27397-01

NOTE: Oracle HRMS Multi-Tenant functionality is not enabled/supported for use with EBS: Human Resources Application 12.2 forward.  Do not manually enable.

 

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms