AME Contracts and Blankets get stuck In Process with 'The approver passed to ame_api2.updateApprovalStatus does not match anyone on the list of approvers'
Last updated on JANUARY 21, 2018
Applies to:Oracle Purchasing - Version 12.1.3 and later
Information in this document applies to any platform.
Using the Approval Management Engine (AME) when submitting a Blanket Purchase Agreement (BPA) or Contract Purchase Agreement (CPA) for approval, the document gets stuck in process, while no notification is sent to the approver. This is happening when using absolute job level action. The same functionality works fine for Standard Purchase Orders.
It is observed that the exception log displays the following error:
The issue can be reproduced at will with the following steps:
1. Setup a ame rule which is using absolute job level action.
2. Create an AME BPA.
3. Submit this BPA for approval.
4. The BPA will remain in process and the approver does not receive a notification.
Sign In with your My Oracle Support account
Don't have a My Oracle Support account? Click to get started
Million Knowledge Articles and hundreds of Community platforms