AME Contracts and Blankets get stuck In Process with 'The approver passed to ame_api2.updateApprovalStatus does not match anyone on the list of approvers' (Doc ID 1966385.1)

Last updated on APRIL 04, 2025

Applies to:

Symptoms

Using the Approval Management Engine (AME) when submitting a Blanket Purchase Agreement (BPA) or Contract Purchase Agreement (CPA) for approval, the document gets stuck in process, while no notification is sent to the approver. This is happening when using absolute job level action. The same functionality works fine for Standard Purchase Orders.

It is observed that the exception log displays the following error:

The issue can be reproduced at will with the following steps:
1. Setup a ame rule which is using absolute job level action.
2. Create an AME BPA.
3. Submit this BPA for approval.
4. The BPA will remain in process and the approver does not receive a notification.

Cause

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