Change Service Provider on Contnuous Move Shipment Does Not Disband Tour (Doc ID 1966689.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Transportation Management - Version 6.3.4 to 6.3.7 [Release 6.3]
Information in this document applies to any platform.

Symptoms

Two shipments are linked with a Continuous Move. This is confirmed by the shipments including a Reference Number of:

CM_SUCC_SHIPMENT
CM_PRED_SHIPMENT

One of the shipments is selected and running the "Change Service Provider" action. Here a different Service Provider is selected than the original Service Provider of the Continuous Move. After the action successfully completes, it is seen that the two shipments are still linked in a Continuous Move (as seen by the Reference Numbers noted above still existing). It is expected that the Continuous Move be disbanded, since both shipments are now with different Service Providers/Rates.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms