Sales Emails Outlook Synchronization Fails With Email Address Unrecognized (Doc ID 1967176.1)

Last updated on AUGUST 25, 2017

Applies to:

Oracle Sales for Handhelds - Version 12.1.3 and later
Information in this document applies to any platform.
Checked for relevance on 2/3/2015

Symptoms

Sales Emails Outlook synchronization fails with email address unrecognized:

Recurrence must have an end date or a limited number of occurences. Your
changes were discarded.[01/22/15 09:09:00] Weekly Review : Recurrence must
have an end date or a limited number of occurences. Your changes were
discarded.[01/22/15 09:09:00] Update Smartsheet - Resource, Status, Tasks :
Recurrence must have an end date or a limited number of occurences. Your
changes were discarded.[01/22/15 09:09:00] This user
(xxxx@servername.com) is not the sender or a recipient. Interaction
has not been recorded. Subject: Testing Outlook Sync email on 21st Jan
[01/22/15 09:09:00] Server synchronization summary:Email Interaction-
Recorded: 0, Discarded: 1Appointment - Created: 5, Updated: 0, Deleted:
0Contact - Created: 0, Updated: 0, Deleted: 0Task - Created: 0, Updated: 0,
Deleted: 0Client synchronization summary:Appointment - Created: 0, Updated:
0, Deleted: 0 Contact - Created: 1, Updated: 0, Deleted: 0 Task - Created: 0,
Updated: 0, Deleted: 0


This user (xxxx@servername.com) is not the sender or a recipient.
Interaction has not been recorded. Subject: Testing Outlook Sync on 21st Dec
2015 9 22 am [01/22/15 09:24:46] Server synchronization summary:Email
Interaction- Recorded: 0, Discarded: 1Appointment - Created: 0,




Steps to Reproduce
---------------------------------------------------
1) Provide the details, including the navigation path, on how to consistently reproduce the issue.
- Download Microsoft Outlook Add-in from Oracle Sales (Windows 7)
- Close Microsoft Outlook on PC and install Outlook Add-in
- Setup Categories on Outlook to match Oracle Tasks, Appointments, Contact
- Login to Oracle Sales and navigate to Preferences page. Here setup one or more customer contacts for the purposes of synchronization with Outlook
- On Microsoft Outlook perform Oracle Sales Synchronization so that this contact is now available in Outlook
- Send an email to the contact in Outlook. After the email has been sent go to the sent folder and flag the email for interaction
- When the response to the email is received from the Contact flag that for interaction
- Perform Oracle Sales Synchronization in Microsoft Outlook
- This should synchronize this email in Oracle Sales for the Contact and the Customer that this Contact is associated with
- Instead of successful outcome I am encountering the error that the my email address us neither the sender or the recipient of the emails, which is completely incorrect

Changes

 

Cause

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