MFS: Attachments Not Showing Up On Service Request (Doc ID 1967335.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Mobile Field Service - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, General / Laptop

ACTUAL BEHAVIOR
---------------
This issue is happening on MFS laptop for some Service Requests.
When user tried attaching the .pdf file from MFS Laptop client it was not showing up on SR attachment section of the MFS Laptop.
However, on syncing, this file was uploaded to the EBS and the corresponding SR attachment was visible.
For some strange reason , this issue occured on random Service Requests.

EXPECTED BEHAVIOR
-----------------------
Expect that the Attachment added to the SR attachment section of the MFS laptop is visible for all SR.

STEPS
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1. Log into the MFs Laptop application.
2. Select the SR that is having the issue.
3. Attach the .pdf file in the SR Attachment section and click 'Apply' button.
4. Find that the .pdf file is not listed in the list of attachments.

Cause

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