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After Applying Patch 20097815, The Include Notes Checkbox In Task Debrief Is Missing (Doc ID 1967757.1)

Last updated on FEBRUARY 03, 2019

Applies to:

Oracle Field Service - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Wireless/WAP

ACTUAL BEHAVIOR
---------------
When Notes are added during debrief to the task, a check box appears on the Task to include Notes.
After applying the Patch 20097815, this checkbox does not show anymore. This is applicable to both existing and new tasks

EXPECTED BEHAVIOR
-----------------------
Expect the Include Note Checkbox to be visible.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
a) Hit "Task Search". Enter the task number and hit the Green Check button ( indicates Ok/Proceed ).
b) Hit the Task to view its details. Take note of this step.
c) Hit "Debrief".
d) Hit "Notes" button.
e) Add "Note" and save.
f) Hit "Home" to go to home screen.
g) Follow Step a and b. At this point, "Include Notes" checkbox should appear as shown in the screen shot. Checking this option and running Task Report will display the notes on Task Summary report.

Cause

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In this Document
Symptoms
Cause
Solution
References


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