BSA Approval Workflow ]Get Next Approver' Activity Goes Into Deferred Status (Doc ID 1967796.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Order Management - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Transaction Control
ACTUAL BEHAVIOR
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Find that BSA approval workflow gets "Get Next Approver" activity in deferred" status after user approves the notification due to which BSA status remains in "Pending Internal Approval" status and requires running of
 "Workflow Background Process" to see BSA status changed to "Pending Customer Acceptance"

EXPECTED BEHAVIOR
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Expected is the "Get Next Approver" activity should not go into the deferred mode.

STEPS
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The issue can be reproduced at will with the following steps:
1. Log Into Order Management setup
2. Navigate to setup> transaction Types> Define.
3.Query the transaction type to be used for entering the BSA
4. Hit on the approval button and update the name of the USER who can perform the approval or enter the responsibility name that can perform the approval.
5/Also on the transaction type make sure negotiation flow attached is Generic with approval
6.Now in the same responsibility navigate to Sales agreement enter header and line information.
7.Save and Hit submit draft.
8.The status will remains Pending Internal approval
9.Navigate to workflow notification in same responsibility.
10. Approve the notification.
11.Check the workflow status it shows activity 'Get Next Approver' in deferred status
11.Run workflow background process with deferred = YES , the BSA status moves to Pending Customer Acceptance


Cause

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