Invoice Interface - Line, Deferred "on Hold" Then "timeout" (Doc ID 1967800.1)

Last updated on AUGUST 15, 2016

Applies to:

Oracle Order Management - Version 12.1.3 and later
Information in this document applies to any platform.

Goal

QUESTION1:

Sales orders 888888 and 999999 were created 10 minutes apart for the exact SAME customer (ABC Customer) and for the SAME item (ABCD ITEM).  Sales order 888888 generated a invoice (expected outcome) while sales order 999999 is sitting in the invoice interface table TO BE invoiced tonight.

I'm questioning why the results are different? I expected 2 invoices to be created.

Workflow for sales order 99999 shows a hold and timeout??
Invoice Interface - eligible 12-JAN-2015 @ 16:31:59 13-JAN-2015 @ 4:33:11 activity result --> "timeout"
Invoice Interface 12-JAN-2015 @ 16:31:59 12-JAN-2015 @ 16:31:59 activity result --> "on hold"

Sales order 888888 --> invoice 111111 created
Sales order 999999 --> NO invoice created; line is in interface table

Order type for BOTH orders --> BILL ONLY INTERNATIONAL

Line status for both sales orders --> Closed
 
QUESTION2:

<Note 202082.1> explains how to apply and release "holds", but nothing tells me if the documentation is specific to workflow based holds or credit check holds. From what it has been stated, there appears to be some kind of difference. Please explain the difference.

Solution

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