iProcurement Direct Punchout Gives 204 And 503 Errors (Doc ID 1968044.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle iProcurement - Version 11.5.10.2 to 11.5.10.2 [Release 11.5]
Information in this document applies to any platform.

Symptoms

In Oracle iProcurement, Release 11.5.10.2, an error message occurs when attempting to perform a punchout connection to supplier Grainger.

This was working in a previous test environment. However, the issue now occurs in another test environment which was recently refreshed (cloned) from the production environment.

 

Error Code: 204 Server Side Errors
Unable to send the Login Request XML.
Supplier Login URL: https://ca.gcom.grainger.com/punchout/cxml
Request String: <?xml version = '1.0' encoding = 'UTF-8'?>
<!DOCTYPE cXML SYSTEM "http://xml.cxml.org/schemas/cXML/1.1.007/cXML.dtd">
<cXML version="1.1.007" xml:lang="en-US" payloadID="20150129032418.1780418536.92888@orapp2.acs.internap.com" timestamp="2015-01-29T03:24:18-05:00">
..
..
  <Request>
     <PunchOutSetupRequest operation="create">
        <BuyerCookie>1021422563058668</BuyerCookie>
        <Extrinsic name="User">SWELLS</Extrinsic>
        <BrowserFormPost>
           <URL>https://[server].[domain].com:8004/OA_HTML/OA.jsp?OAFunc=ICX_CAT_PUNCHOUT_CALLBACK&amp;OAHP=ICX_POR_HOMEPAGE_MENU&amp;OASF=ICX_CAT_PUNCHOUT_CALLBACK&amp;transactionid=409772169</URL>
        </BrowserFormPost>
..
..
        <SupplierSetup>
           <URL>https://ca.gcom.grainger.com/punchout/cxml</URL>
        </SupplierSetup>
     </PunchOutSetupRequest>
  </Request>
</cXML>

ProcessorException

HTTP Response 503 Service Unavailable

encountered while receiving response
Proxy Host: null
Proxy Port: -1
CA Certification File Location: /u01/oracle/compora/iAS/Apache/Apache/conf/ssl.crt/ca-bundle.crt


at oracle.apps.icx.punchout.processors.HttpPostProcessor.readResponse(HttpPostProcessor.java:275)
at oracle.apps.icx.punchout.processors.HttpPostProcessor.execute(HttpPostProcessor.java:111)
at oracle.apps.icx.punchout.server.PunchoutAMImpl.postLoginRequestXML(PunchoutAMImpl.java:1022)
at oracle.apps.icx.punchout.server.PunchoutAMImpl.performLogin(PunchoutAMImpl.java:176)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
at java.lang.reflect.Method.invoke(Method.java:324)
at oracle.apps.fnd.framework.server.OAUtility.invokeMethod(OAUtility.java:190)
at oracle.apps.fnd.framework.server.OAApplicationModuleImpl.invokeMethod(OAApplicationModuleImpl.java:708)
at oracle.apps.icx.por.common.webui.ClientUtil.invokeMethod(ClientUtil.java:971)
at oracle.apps.icx.por.common.webui.PorBaseCOImpl.invokeMethod(PorBaseCOImpl.java:204)
at oracle.apps.icx.punchout.webui.PunchoutLoginCO.performLogin(PunchoutLoginCO.java:328)
at oracle.apps.icx.punchout.webui.PunchoutLoginCO.processRequest(PunchoutLoginCO.java:114)
..
..

 


Steps To Reproduce

The issue can be reproduced at will with the following steps:
1. Log in to Oracle Applications, using an iProcurement responsibility.
2. On the Shopping home page, click the link for the store defined for the punchout to supplier site Grainger. The errors occur at this point.


Business Impact

Due to this issue, users cannot perform a punch out to the Grainger supplier site.



Cause

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