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iProcurement Direct Punchout Gives 204 And 503 Errors (Doc ID 1968044.1)

Last updated on AUGUST 10, 2023

Applies to:

Oracle iProcurement - Version to [Release 11.5]
Information in this document applies to any platform.


In Oracle iProcurement, Release, an error message occurs when attempting to perform a punchout connection to supplier.

This was working in a previous test environment. However, the issue now occurs in another test environment which was recently refreshed (cloned) from the production environment.


Error Code: 204 Server Side Errors
Unable to send the Login Request XML.
Supplier Login URL:
Request String: <?xml version = '1.0' encoding = 'UTF-8'?>
<cXML version="1.1.007" xml:lang="en-US" payloadID="20150129032418.1780418536.92888@<DOMAIN_NAME>" timestamp="2015-01-29T03:24:18-05:00">
     <PunchOutSetupRequest operation="create">
        <Extrinsic name="User">ABCDE</Extrinsic>


HTTP Response 503 Service Unavailable

encountered while receiving response
Proxy Host: null
Proxy Port: -1
CA Certification File Location: /u01/oracle/compora/iAS/Apache/Apache/conf/ssl.crt/ca-bundle.crt

at oracle.apps.icx.punchout.processors.HttpPostProcessor.readResponse(
at oracle.apps.icx.punchout.processors.HttpPostProcessor.execute(
at oracle.apps.icx.punchout.server.PunchoutAMImpl.postLoginRequestXML(
at oracle.apps.icx.punchout.server.PunchoutAMImpl.performLogin(
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(
at sun.reflect.DelegatingMethodAccessorImpl.invoke(
at java.lang.reflect.Method.invoke(
at oracle.apps.fnd.framework.server.OAUtility.invokeMethod(
at oracle.apps.fnd.framework.server.OAApplicationModuleImpl.invokeMethod(
at oracle.apps.icx.por.common.webui.ClientUtil.invokeMethod(
at oracle.apps.icx.por.common.webui.PorBaseCOImpl.invokeMethod(
at oracle.apps.icx.punchout.webui.PunchoutLoginCO.performLogin(
at oracle.apps.icx.punchout.webui.PunchoutLoginCO.processRequest(


Steps To Reproduce

The issue can be reproduced at will with the following steps:
1. Log in to Oracle Applications, using an iProcurement responsibility.
2. On the Shopping home page, click the link for the store defined for the punchout to supplier site. The errors occur at this point.

Business Impact

Due to this issue, users cannot perform a punch out to the supplier site.


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