Possible Parameter Conflicts when Generating the Periodic Credit Review Eligibility Report for a Single Account (Doc ID 1968081.1)

Last updated on MAY 08, 2023

Applies to:

Symptoms

When executing the Periodic Credit Review Eligibility Report using Customer Level = 'ALL' and a specific Account #, the report will generate no output.   This is due to the parameter conflict of Customer Level and selecting a specific Account.

EXPECTED BEHAVIOR

When executing the Periodic Credit Review Eligibility Report for a specific Account, there should be data regarding this account.

STEPS

The issue can be reproduced at will with the following steps:
1. Update the following fields for the Periodic Credit Review Program
  A. Currency Code = <Select Currency Code>
  B. Customer Level = <Select Level>
  C. Checklist = <Select Checklist>
  D. Account Number = <Account #> (If Applicable)
  E. Credit Classification = <Select Classification>
  G. Generate Report Only
2. Execute

BUSINESS IMPACT

The issue has the following business impact:
Due to this issue, users who are not aware of the parameter conflict, will not be able to generate the Periodic Credit Review Eligibility Report for a specific Account

Cause

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