Aging - 7 Buckets Report Primary Site Contact Not Showing (Doc ID 1968931.1)

Last updated on FEBRUARY 09, 2015

Applies to:

Oracle Receivables - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Reports Issues

ACTUAL BEHAVIOR
---------------
When submitting the New Aging - 7 Buckets Report (with the parameters of Customer, Invoice Summary, and Detailed) sometimes the primary contact phone number appears, but sometimes a non-primary contact phone number appears.

EXPECTED BEHAVIOR
-----------------------
Aging 7 Buckets Report should always show the Primary contact phone number.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Run the Aging 7 Buckets Report.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot make collection calls to the proper person.

Cause

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