Mobile Field Service Laptop: Application hangs When Adding An Additional Debrief Material Line

(Doc ID 1969290.1)

Last updated on SEPTEMBER 06, 2016

Applies to:

Oracle Mobile Field Service - Version 12.1.3 and later
Information in this document applies to any platform.


When trying to add a material install debrief line on the MFS Laptop, the application hangs when pressing the 'Add another line' button.

When running webtogo -d0, it shows an NPE that explains the hang:

log9: null
log9: java.lang.NullPointerException
log9: at oracle.apps.csm.laptop.debrief.webui.DebriefCO.addMaterialInstallRow(
log9: at oracle.apps.csm.laptop.debrief.webui.DebriefCO.addMaterialRow(
log9: at oracle.apps.csm.laptop.debrief.webui.DebriefCO.handleAddMaterialInstallRowEvent(
log9: at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
log9: at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)
log9: at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
log9: at java.lang.reflect.Method.invoke(Unknown Source)


Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms