Mobile Field Service Laptop: Application hangs When Adding An Additional Debrief Material Line (Doc ID 1969290.1)

Last updated on SEPTEMBER 06, 2016

Applies to:

Oracle Mobile Field Service - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

When trying to add a material install debrief line on the MFS Laptop, the application hangs when pressing the 'Add another line' button.

When running webtogo -d0, it shows an NPE that explains the hang:

log9: null
log9: java.lang.NullPointerException
log9: at oracle.apps.csm.laptop.debrief.webui.DebriefCO.addMaterialInstallRow(DebriefCO.java:837)
log9: at oracle.apps.csm.laptop.debrief.webui.DebriefCO.addMaterialRow(DebriefCO.java:893)
log9: at oracle.apps.csm.laptop.debrief.webui.DebriefCO.handleAddMaterialInstallRowEvent(DebriefCO.java:453)
log9: at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
log9: at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)
log9: at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
log9: at java.lang.reflect.Method.invoke(Unknown Source)

Cause

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