Service Costing In Projects Error: 'Not able to fetch Employee Number' (Doc ID 1969294.1)

Last updated on SEPTEMBER 06, 2016

Applies to:

Oracle Teleservice - Version 12.2.3 to 12.2.4 [Release 12.2]
Information in this document applies to any platform.

Symptoms

On : 12.2.3 version, Charges UI, APIs, and schema

When attempting to run the concurrent program "Interface service costs to Projects", the following error occurs.

ERROR
-----------------------
Not able to fetch Employee Number


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Create SR
2. Create Task
3. Assign the task to an employee, who has multiple records in per_all_people_f table.
4. Debrief & post debrief.
5. Run Interface program - "Interface service costs to Projects"

Changes

 None

Cause

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