Service Costing In Projects Error: 'Not able to fetch Employee Number'

(Doc ID 1969294.1)

Last updated on SEPTEMBER 06, 2016

Applies to:

Oracle Teleservice - Version 12.2.3 to 12.2.4 [Release 12.2]
Information in this document applies to any platform.


On : 12.2.3 version, Charges UI, APIs, and schema

When attempting to run the concurrent program "Interface service costs to Projects", the following error occurs.

Not able to fetch Employee Number

The issue can be reproduced at will with the following steps:
1. Create SR
2. Create Task
3. Assign the task to an employee, who has multiple records in per_all_people_f table.
4. Debrief & post debrief.
5. Run Interface program - "Interface service costs to Projects"




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