Warehouse Information Is Not Pass To New SO Created From Repair Actuals

(Doc ID 1969622.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Depot Repair - Version 12.1.3 and later
Information in this document applies to any platform.

Goal

Under current product design there is no way to enter warehouse information on the Repair Actuals.
As a result of that, when a new line is created directly in Repair Actuals and that line goes to a new sales order, that order/line doesn't have Warehouse information.

Expense lines are created from actuals as part of the business process.

Repair Actuals SO's are booked on a different order without the warehouse field for cases where the Logistics line Sales order header was closed.
User realized this as an issue only when the Sales Order header started closing.
User then have to manually populate the SO header warehouse field for those SO's.

The warehouse field information is critical for bill lines.
User understand that Bill lines are not going to be scheduled but they pull out critical information from warehouse field like address etc into the invoicing report for bill lines.

Another reason is if users don't have the warehouse information populated, there is no way to determine which organization billed the customer for the repair.
This information is needed to understand how much profit a particular organization makes, without this info, it becomes very difficult to find these details.

In user business case, they add only expense lines, they don't add material or labor lines, they don't import lines either from estimates. It would be good to pass the warehouse field from Actuals to SO header irrespective of the billing type they choose.

Steps:

1. In a Repair Order, create logistic lines with warehouse info.
2. Process the logistic line and sales order is created
3. New sales order has warehouse info.
4. Process the sales order and close it.
5. Then go to Repair Actuals
6. Manually add a new expense line and process the line
7. A new sales order is created
8. When check that sales order in OM, there is no warehouse information.
 

Solution

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