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Mobile Manifest Picking Page Shows One Order But Desktop Application Shows Two (Doc ID 1969859.1)

Last updated on FEBRUARY 03, 2019

Applies to:

Oracle Warehouse Management - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR  
Customer wants to see the order type, along with the order number in Manifest Picking mobile page.

There are cases where they have two orders in the same organization with the same number.  
Currently the Manifest picking page is requesting the order number, but they also want to see or pick the order type to differentiate between the two orders.

When searching the orders in desk top,   the orders are shown in separate registers,  but when we navigate to Manifest Picking in the Mobile App, the mobile App shows just one.
The user get confused as the mobile App shows the tasks of the two orders, and they can´t differentiate which task is from which order.


EXPECTED BEHAVIOR
When using mobile Manifest Picking, they want to see the order and the order type, for example:

STEPS
Mobile steps:
1. Navigate to Whse Mgmt > Tasks > Directed Tasks > Outbound > Manifest Picking
2. After getting thru org and equipment, enter order and done.
3. Query the order
4. See just one order with number 29.
* This situation is confusing to the user because they expect to see to orders with number 29 as in the Desk App. In the field Total the app shows that we just select 1 order, when really are two orders

Cause

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In this Document
Symptoms
Cause
Solution
References


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