Should A Fulfillment Set Invoice a Shippable Item and Service Item At Same Time?

(Doc ID 1969920.1)

Last updated on MARCH 01, 2017

Applies to:

Oracle Order Management - Version 12.1.2 and later
Information in this document applies to any platform.
*** Currency Relevance Check 01-Mar-2017 ***


Summary of Issue
The issue is for a domestic order under the Columbia Operating Unit , the fulfillment set is to avoid
having a renewal part number closing before A SHIPPABLE ITEM. The orders below the service line
gets closed, issued an invoice and the second PN for the media got closed after it got shipped.
How can we get the shippable item an the service item to invoice at the same time?


Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms