Instance Details Are Not Getting Populated On Entering The Serial Number In The Service Request Tab (Doc ID 1970261.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Teleservice - Version 12.1.3 and later
Information in this document applies to any platform.

Goal

 12.1.3

 

Customer reports that searching for serial number in the Create SR and Contact Center Form pulls back no
results even though SR's have been raised against this serial number and customer

Solution

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