Sales Order with Subscription Lines is Creating Multiple Contracts

(Doc ID 1970490.1)

Last updated on NOVEMBER 01, 2017

Applies to:

Oracle Service Contracts - Version 12.2.3 and later
Information in this document applies to any platform.


Sales Order with subscription lines is creating multiple contracts instead of one.

Problem Description
Sales order has the below lines.

1. Subscription Line
2. Service line linked to line 1 subscription line
3. Subscription Line
4. Service Line linked to line 3 subscription line

When the order is fulfilled, it creates 2 contracts instead of 1 contract as expected. Why is that?


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