Sales Order with Subscription Lines is Creating Multiple Contracts (Doc ID 1970490.1)

Last updated on OCTOBER 24, 2016

Applies to:

Oracle Service Contracts - Version 12.2.3 and later
Information in this document applies to any platform.

Goal

Sales Order with subscription lines is creating multiple contracts instead of one.

Problem Description
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Sales order has the below lines.

1. Subscription Line
2. Service line linked to line 1 subscription line
3. Subscription Line
4. Service Line linked to line 3 subscription line

When the order is fulfilled, it creates 2 contracts instead of 1 contract as expected. Why is that?
 

Solution

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