Depot Repair Error: 'The inventory item with ID &INVENTORY_ITEM_ID is serial controlled and its serial number XXXXXXX is invalid.' When Entering Non Source Info For Replacement Type Repair (Doc ID 1970971.1)

Last updated on SEPTEMBER 07, 2016

Applies to:

Oracle Depot Repair - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version - Repair Order Logistics lines

When attempting to save the Replacement Logistics line in Depot repair, the following error occurs.

ERROR
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The inventory item with ID &INVENTORY_ITEM_ID is serial controlled and its serial number XXXXXXX is invalid. (INSTANCE_ID=XXXXXX)

STEPS
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1. Login to Oracle apps
2. R) Depot Repair Manager -> Create Repair order
3. Enter a Ship replacement line and the above mentioned error message is populated.

Cause

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