My Oracle Support Banner

Depot Repair Error: 'The inventory item with ID &INVENTORY_ITEM_ID is serial controlled and its serial number XXXXXXX is invalid.' When Entering Non Source Info For Replacement Type Repair (Doc ID 1970971.1)

Last updated on JUNE 03, 2018

Applies to:

Oracle Depot Repair - Version 12.1.3 and later
Information in this document applies to any platform.
***Checked for relevance on 03-Jun-2018**

Symptoms

On : 12.1.3 version - Repair Order Logistics lines

When attempting to save the Replacement Logistics line in Depot repair, the following error occurs.

ERROR
-----------------------
The inventory item with ID &INVENTORY_ITEM_ID is serial controlled and its serial number XXXXXXX is invalid. (INSTANCE_ID=XXXXXX)

STEPS
-----------------------
1. Login to Oracle apps
2. R) Depot Repair Manager -> Create Repair order
3. Enter a Ship replacement line and the above mentioned error message is populated.

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.